Since our inception in 2001, TDK Technologies (TDK) has noticed a gap in the IT marketplace that has been widening. Very few consulting companies provide services that exceed expectations for both consultants and clients.
To fill this need, TDK created a Service Delivery organization to ensure successful outcomes through the quality execution of all its services. TDK partners with its clients, providing them with trusted expertise and advice, proactively helping plan for future needs, and enabling a constant feedback loop. TDK also believes in maintaining regular communication with our team members; this relationship creates an understanding of client delivery expectations and continually supports their professional development goals.
Service Delivery’s principal goal is to ensure successful outcomes, allowing clients to meet their goals. This builds trust and loyalty from our clients and supports TDK team member retention and professional growth. Frequent and productive dialogue with clients to understand issues and needs in near real-time fosters a long-term partnership where TDK is the first choice for all the client’s technology needs.
The key component of Service Delivery is communication. Without strong communication with clients, team members, and TDK’s Operations team, it is easy for confusion, cultural differences, and misinformation to take over the client/consultant relationship. When TDK says communication is key, it is clearly evident in the culture and operations.
Service Delivery connects regularly with key team members (Technical Lead, Scrum Master, Technical Product Manager) to understand delivery expectations and challenges, access the team’s work progress, and elicit feedback on challenges and opportunities. We also establish relationships and conduct regularly scheduled meetings with client managers and stakeholders to understand their priorities for the year and any issues that may impede their success; identify opportunities to implement technology to improve the business; and ensure that TDK’s team members are meeting or exceeding expectations.
Since the inception of Service Delivery, TDK has addressed client resource shortages, corrected communication issues between team members and clients and enabled team members to get training on new technologies for their assignments in a timely manner. Doing all the above allows TDK to work proactively with clients and team members to ensure that everyone is successful.