The Problem

A global mobility solutions company was undertaking a multi-year transition from a legacy management system to a new platform featuring an API-centric frontend. This modernized system required extensive changes to the backend Ticketing Services layer, which acts as the bridge between branch-level devices and the core database that captures customer details, product selection, pricing, and related information.

The challenge involved simultaneously supporting active production environments—both legacy and early adopters of the new platform—while also developing new features and database changes to enable global rollout. Ticketing Services also needed to coordinate with multiple internal services and teams such as rental services, payment services, vehicle services, pricing team, and messaging framework, requiring seamless communication and system interoperability.

The Solution

TDK Technologies provided a cross-functional team to support the client’s evolving needs. TDK led Agile processes, clarified requirements, maintained timelines, and ensured collaboration between stakeholders and technical teams. TDK performed coding enhancements, issue resolution, and implementation of new database fields and workflows.

TDK supported the production environment for the new platform across North American locations, maintained legacy system stability, and assisted with enhancements such as electric vehicle support and mobile app functionality. TDK'S flexible yet structured approach enabled them to manage shifting priorities without sacrificing quality or speed.

The Results

The engagement enabled a smooth and scalable rollout of the new platform while ensuring continued support for existing systems. TDK was instrumental in minimizing operational disruptions, quickly addressing production issues, and enabling backend changes to support ongoing enhancements.

By partnering with Ticketing Services, TDK helped ensure the client's operations remained stable and responsive throughout a complex, phased migration. Resource continuity and domain expertise allowed the client to meet project deadlines while maintaining strong performance across its global rental network.