The Problem

Nestlé Purina PetCare Company's global supply chain ordering system was comprised of outdated systems. Ordering parts was a cumbersome process, involving phone calls, emails, and manual data entry. This fragmented approach led to inefficiencies, errors, and difficulty tracking orders. Standardizing the process across international factories was a significant challenge. TDK Technologies stepped in to help Nestle solve the complex problem.

The Solution

TDK utilized a multi-phased approach to tackle the challenges, addressing them in order of priority, to ensure smooth user adoption.

  • Phase 1: Factory Parts Ordering
  • Phase 2: Internal Processing
  • Phase 3: Purchase Requisitions
  • Phase 4: Invoicing 
  • Phase 5: Work Order Requests

This innovative solution delivered a central hub, replacing legacy systems with a user-friendly interface.  For example, with a few clicks, international factories could browse parts lists,  submit quotes for special parts, and track order statuses in real-time. Once a factory confirmed an order, the system would automatically trigger a series of actions. Purchase orders were generated and routed for approval, invoices and packing slips were created with a single click, and the entire process flowed seamlessly. 

Automation technology was a core feature of the solution in order to minimize manual tasks, reduce errors, and increase processing speed. The centralized system provided global access to data and functionality.

As each phase was implemented, TDK provided both training and user-friendly documentation, accessible anytime within the system. The digital manuals serve as quick reference guides with step-by-step instructions and clear screenshots for each functionality.  They also include explanations of any technical terms, ensuring a high comfort level when navigating the new system.

The Result

The centralized system eliminated reliance on multiple outdated tools, creating a single source for parts ordering and fulfillment. The intuitive interface replaced error-prone manual data entry and phone calls, ensuring accuracy and streamlining communication. The cloud-based solution offered global accessibility, allowing factories anywhere to seamlessly access and utilize the system.  Nestlé Purina PetCare Company also benefited from the phased implementation approach, allowing for a smooth rollout, user adoption, and easier integration with existing workflows.