The Problem


The client’s rental operations relied on both desktop and mobile applications, which needed to operate in tandem to provide a seamless experience for customers and employees. The mobile application, used by field agents to check out and return rental cars, required regular upgrades and feature enhancements to keep up with changing business demands.

Additionally, their older desktop system needed to stay compatible with the mobile application for effective collaboration between in-office and on-the-lot employees. The challenge was to ensure that both systems, built on different technologies, could work together while meeting the growing demand for new features such as electric vehicle (EV) compatibility.

The Solution


TDK Technologies provided multiple capacity teams to augment the client’s internal development efforts. The experienced TDK developers worked on various parts of the rental operations system, including both mobile and desktop applications. The teams helped update the desktop and the mobile applications to ensure compatibility, particularly when new features were introduced.

For instance, when the business introduced EV rentals, TDK assisted in developing the necessary enhancements in both systems, ensuring that they calculated EV charging metrics instead of traditional fuel metrics.

TDK also played a role in maintaining the web services that provided essential functions like pricing, availability, and contract management, ensuring smooth operation and synchronization between the two platforms. Regular agile sprints were used to deploy both new features and necessary bug fixes, allowing TDK to quickly respond to changes in the rental environment.

The Results


TDK’s involvement allowed the client to efficiently maintain and enhance both rental operations system applications without disrupting their operations. Key new features, such as EV compatibility, were successfully implemented across both platforms, ensuring a consistent user experience for employees and customers.

By leveraging their expertise, TDK helped streamline operations, reduced customer wait times, and improved the mobile user interface. This allowed field agents to better serve customers on-site, leading to increased operational efficiency and a more seamless rental process. TDK’s ongoing support enabled the client to quickly resolve any critical issues, ensuring system reliability and avoiding costly downtime.